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Value of a confidential COVID-19 helpline for nursing home staff
Gabrielle M Gussin1, Raveena D Singh1, Kristine P Nguyen1
1Division of Infectious Diseases, Department of Medicine, University of California Irvine School of Medicine, Irvine, CA.
Abstract:
We hosted a confidential helpline to address concerns about COVID-19 prevention among staff in 12 nursing homes in Orange County, California. We fielded 301 inquiries from April 2021-April 2022, most commonly involving questions about vaccines (40%), nursing home COVID-19 prevention (28%), SARS-CoV-2 variants (18%), symptom reporting (10%), and home and community COVID-19 prevention (5%). During COVID-19 surges, staff dominantly expressed fear, anger, and exhaustion. During nadirs, sentiment shifted towards optimism and acceptance.
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