Optimal training in communication model (OPTiCOM): A programmatic roadmap.

Area of Science:

• Medical Education
• Communication Skills Training
• Physician-Patient Interaction

Background:

• Teaching patient communication skills to primary care residents is crucial but faces significant challenges.
• Existing models lack integration of system components, communication science, and competency-based medical education.
• There is a need for a structured approach to guide faculty in workplace-based communication training.

Purpose of the Study:

• To develop a comprehensive model for training primary care residents in patient communication skills.
• To address the gap in existing faculty guidance for workplace communication training.
• To create a framework integrating system components, communication science, and competency-based education.

Main Methods:

• The OPTiCOM model was developed through a four-step process.
• This included interviews with communication educators, initial model construction, expert feedback for refinement, and a literature review for validation.
• The methodology ensured a robust and evidence-based model.

Main Results:

• The developed model, OPTiCOM, comprises ten interdependent building blocks across four developmental tiers.
• These tiers encompass foundational values, expertise and resources, application and development, and language and culture.
• Key components include Naming relationships, curricular expertise, faculty development, and a culture of continuous improvement.

Conclusions:

• OPTiCOM provides a structured framework with ten building blocks to enhance and sustain resident learning of communication skills.
• This model empowers residency faculty for self-assessment and program development or revision.
• It offers practical implications for improving physician-patient communication training in primary care settings.