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The Feasibility of Using Net Promoter Score to Measure Real-Time Employee Engagement
Kim Stanbery1, Karen Lindley, Carolyn Huffman
1Author Affiliations: Chief Nursing Officer (Dr Stanbery), Comprehensive Cancer Center; Performance Improvement Analyst (Mrs Lindley), Quality Assessment and Analytics Department; and Nurse Scientist (Dr Huffman), Center of Nursing Research, Atrium Health Wake Forest Baptist, Winston-Salem, North Carolina.
Abstract:
This study aims to determine the feasibility of using a digital tool and net promoter scores to measure real-time employee engagement. Participation rates with the digital tool had a statistically significant improvement when teams were able to see their engagement score in real time. The team's interaction with the digital tool may have served as a positive distraction during the pandemic.
