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Updated: Aug 4, 2025

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
The Nation's Promise of Care
1Melanie A. Prince, MSN, BSN, RN, NE-BC, CCM, FCM, FAAN, is the Immediate Past President of the Case Management Society of America (2020-2023), and the President/CEO of MAPyourWay, LLC, a case management and proposal development consulting firm dedicated to finding care management solutions for clients and assisting companies with federal proposal development for clinical management opportunities. Retired as an Air Force Colonel, Melanie has diverse experience in population health; case, disease, and utilization management; public policy; trauma and violence prevention; health literacy; and LEAN/Six Sigma process improvement in health care. A native of Louisiana but a worldwide traveler, Melanie documents anecdotal reports on the cultural influences of niche communities' motivations to access care, the impact of health disparities, and effects of social determinants of health. A certified case manager and a nurse executive, she holds master's degrees in Adult Health Nursing Case Management and Military Strategic Studies. Melanie is a CMSA Case Management Fellow (FCM), an American Academy of Nursing Fellow (FAAN), and a doctoral student at Marymount University.
Case managers can leverage extensive Veterans Affairs (VA) resources for veterans
Area of Science:
- Healthcare Management
- Veterans Affairs
- Case Management
Background:
- The Veterans Affairs (VA) provides a wide array of services for veterans.
- Case managers play a crucial role in navigating these resources.
- Understanding the full spectrum of VA services is essential for effective veteran care.
Purpose of the Study:
- To highlight the diverse resources available through the VA for veterans.
- To inform case managers about career opportunities within the VA system.
- To emphasize the importance of coordinating VA benefits with community resources for seamless care transitions.
Main Methods:
- This editorial synthesizes information on VA services.
- It identifies specific applications of case management across different veteran needs.
- It underscores the necessity for case managers to be aware of available support systems.
Main Results:
- VA offers comprehensive support for veterans, from acute care to end-of-life services.
- Integrated case management presents significant career opportunities within the VA.
- Coordination of VA benefits and community resources facilitates effective care transitions.
Conclusions:
- Case managers must actively seek knowledge of VA resources to support veteran rehabilitation, recovery, and restoration.
- Awareness of these services is key to optimizing veteran well-being throughout their lives.
- The VA system is equipped to provide dignified end-of-life services for veterans.
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