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Patient Experiences With Virtual Care During the COVID-19 Pandemic: Phenomenological Focus Group Study
Vernon R Curran1, Ann Hollett1, Emily Peddle1
1Faculty of Medicine, Memorial University, St John's, NL, Canada.
JMIR Formative Research
|April 10, 2023
Summary
Virtual care enhances healthcare access and convenience. Patient education and support are crucial for overcoming challenges like digital literacy and technological barriers, ensuring equitable virtual care adoption.
Area of Science:
- Health Services Research
- Digital Health
- Patient Experience
Background:
- Virtual care adoption surged during the COVID-19 pandemic, improving healthcare access and continuity.
- Understanding patient experiences with virtual care is key to enhancing satisfaction and support.
Purpose of the Study:
- To explore patient experiences with virtual care adoption during COVID-19 in Newfoundland and Labrador.
- To identify patient education and informational needs for effective virtual care strategies.
Main Methods:
- Qualitative phenomenological approach using a focus group interview.
- Thematic analysis of discussions with five patient representatives from Newfoundland and Labrador.
- Focus group conducted via videoconferencing in February 2022.
Main Results:
- Patients view virtual care as beneficial for convenience and access.
- Barriers include lack of knowledge, technological access, connectivity, and digital literacy, especially in rural areas and among older populations.
- Inclusive, easy-to-understand patient education on privacy, security, consent, and technology is critical; peer support is highly valued.
Conclusions:
- Virtual care will continue to play a role in healthcare beyond the pandemic.
- Addressing patient education and informational needs is vital for promoting virtual care adoption and use.
- Empowering patients with knowledge, digital literacy, and support is essential for effective virtual care utilization.
Keywords:
COVID-19digital literacyfocus grouphealth care systempatient educationpatient experiencepatientsqualitative studyrural communitytechnology adoptionvirtual careMore Related Videos
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