Exploring pre-implementation perceptions of integrated care in a university setting

Area of Science:

• Healthcare Management
• Student Health Services
• Integrated Care Models

Background:

• University student health centers and counseling services often operate independently.
• Integrating these services can enhance student well-being but presents unique challenges.
• Understanding provider perspectives is crucial for successful integration.

Purpose of the Study:

• To explore healthcare providers' perceptions of integrated care before a university's student health and counseling services merged.
• To identify anticipated benefits and challenges from the providers' viewpoints.

Main Methods:

• Qualitative study involving 17 providers from student health services and counseling.
• Semi-structured individual interviews conducted in December 2019.
• Thematic analysis of interview data to identify key themes.

Main Results:

• Providers perceived benefits including improved care coordination, access, and quality through interdisciplinary teams.
• Providers anticipated challenges such as differences in training, care protocols, and potential loss of autonomy.
• The study highlights potential friction points and areas for proactive management during integration.

Conclusions:

• This study offers in-depth insights into provider perceptions of integrated care in a university setting prior to implementation.
• Findings can inform the development and adoption of integrated care models in higher education.
• Addressing provider concerns proactively is essential for successful service mergers.