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Using experience-based co-design (EBCD) to develop high-level design principles for a visual identification system
Alastair Macdonald1, Karolina Kuberska2, Naomi Stockley3
1School of Design, The Glasgow School of Art, Glasgow, UK A.Macdonald@gsa.ac.uk.
BMJ Open
|May 10, 2023
Summary
Co-design workshops developed six dementia-friendly principles for hospital visual identification systems (VIS). These principles improve care by integrating information and involving families, addressing current system frictions.
Area of Science:
- Gerontology
- Human-Computer Interaction
- Healthcare Design
Background:
- Visual Identification Systems (VIS) are crucial for hospitalised individuals with dementia.
- Current VIS often present challenges impacting patient care and safety.
- A need exists for improved, dementia-friendly design principles for VIS.
Purpose of the Study:
- To develop high-level design principles for visual identification systems (VIS) tailored for hospitalised individuals with dementia.
- To test a modified co-design process involving carers and healthcare staff.
Main Methods:
- A three-phase remote co-design workshop approach was employed.
- Participants (26 carers, 9 healthcare staff) used scenario-based discussions to identify issues and co-design VIS.
- Data analysis informed the development and refinement of design principles.
Main Results:
- Six key dementia-friendly design principles for VIS were identified.
- Principles emphasize workforce training, clear symbols, accessible information, electronic record integration, and carer involvement.
- Effective VIS require a systemic approach, integrating multiple components for success.
Conclusions:
- Scenario-led co-design effectively engages stakeholders in identifying VIS problems.
- The developed principles offer a framework for improving VIS for people with dementia.
- Addressing identified frictions is essential for enhancing the effectiveness of hospital VIS.
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