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Parents' Opinions About Pediatric Otolaryngology on Social Media
Alyssa D Reese1, Lauren A DiNardo1, Kristina F Powers1
1Jacobs School of Medicine and Biomedical Sciences at the University at Buffalo, Buffalo, NY, USA.
Insights
Parents use social media to find healthcare providers. While some parents engage with pediatric otolaryngologists online, social media is not yet vital for practice in pediatric otolaryngology.
Area of Science:
- Medical practice management
- Digital health communication
- Pediatric healthcare
Background:
- Social media is increasingly used by parents seeking healthcare providers.
- Understanding parent engagement with social media in pediatric otolaryngology is crucial.
Purpose of the Study:
- To assess how parents of children in a pediatric otolaryngology practice engage with social media.
- To explore parental preferences for social media content from pediatric otolaryngologists.
Main Methods:
- A survey was administered to 305 parents of children under 18 years old.
- The survey covered demographics, social media usage, and perceptions of pediatric otolaryngologists' online presence.
- Frequencies and statistical analyses were performed.
Main Results:
- Facebook was the most popular platform (84.6%).
- Parents desired medical (78.0%) and personal (32.1%) posts from providers.
- Younger parents were more active on social media and used it to vet providers.
Conclusions:
- Pediatric otolaryngologists' social media use may positively influence a small percentage of parents' perceptions.
- Social media is not currently a vital component of pediatric otolaryngology practice.
Objective:
Social media is a novel tool that many parents turn to when looking for a new healthcare provider. The purpose of this study is to assess how parents of children attending a pediatric otolaryngology practice engage with social media.
Study Design:
Survey.
Setting:
Two pediatric otolaryngology clinics associated with a tertiary care children's hospital in Buffalo, NY.
Methods:
Parents of children aged <18 years were surveyed. The survey consisted of 25 questions divided into 5 categories: demographics, social media accounts, social media use, use of social media to interact with pediatric otolaryngologists, and perception of pediatric otolaryngologists' social media accounts. Frequencies were calculated.
Results:
Three hundred five parent participants were included. 247 (81.0) were female and 57 (18.97) were male. 258 (84.6%) of the participants reported use of Facebook, which was the most popular social media platform. 238 (78.0%) of participants indicated that they would want to see medical posts and 98 (32.1%) participants indicated that they would want to see personal posts on the pediatric otolaryngologist's social media page. Younger parents were statistically more likely to check social media more often (P = .001) and seek a pediatric otolaryngologist's social media before seeing them (P = .018).
Conclusion:
Use of social media by pediatric otolaryngologists may positively impact the way a small percentage of their patients' parents perceive them. Social media accounts do not appear to be a vital part of pediatric otolaryngology practice in 2022.
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