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Related Concept Videos

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Several factors are considered while creating a patient's care plan. Motivation is a factor in improving communication, and patients often require encouragement to try different approaches involving significant change. It is essential to involve the patient and family in decisions about the plan of care to determine whether the suggested methods are acceptable. Consider meeting critical comfort and safety needs before introducing new communication methods and techniques. Allow adequate time...
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An interdisciplinary team includes many healthcare professionals working together and utilizing their skills, knowledge, and expertise to provide holistic and quality patient care.
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Effective communication is the foundation of a good organization. Communication is the lifeblood of an organization that connects the group with messages. In an organization, communication occurs in upward, downward, and horizontal lines. Downward communication travels from the administrative and senior levels to the staff through official channels such as manuals, rules and regulations, and organizational charts. Staff members initiate upward communication, which is addressed to executives and...
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The barriers to effective communication also include cultural barriers, semantic barriers, gender barriers, and time constraints.
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Related Experiment Video

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Setup and Execution Of the Blindfolded Code Training Exercise
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Developing a multi-departmental residency communication coaching program.

Aussama K Nassar1, Marzena Sasnal2, Rebecca K Miller-Kuhlmann3

  • 1Department of Surgery, Stanford University School of Medicine, Stanford, California, USA.

Education for Health (Abingdon, England)
|June 14, 2023
PubMed
Summary
This summary is machine-generated.

A new faculty-led communication coaching initiative improved resident communication skills. Key factors for success include stakeholder buy-in, funding, protected faculty time, and rigorous evaluation for sustainability.

Keywords:
Communication coachingcommunication skills trainingfaculty-led coachingmixed-methodsmulti-departmental collaborationpatient-provider communicationprogram evaluationresidency programresident education

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Area of Science:

  • Medical Education
  • Healthcare Communication
  • Residency Training

Background:

  • Needs assessments revealed communication barriers in surgery and neurology residency programs, including lack of a shared framework and limited feedback on nontechnical skills.
  • Residents expressed a desire for faculty-led coaching to enhance their communication abilities.

Purpose of the Study:

  • To develop and evaluate an innovative, multi-departmental communication coaching initiative for residency programs.
  • To address identified barriers and improve communication skills and culture within surgical and neurological training.

Main Methods:

  • A multi-phased, mixed-methods study using online surveys and virtual semi-structured interviews.
  • Integration of quantitative and qualitative data through embedding, building, and merging strategies during analysis.
  • Collaboration between healthcare system leaders, faculty educators, and departmental champions for program development and implementation.

Main Results:

  • The communication coaching initiative was developed through extensive collaboration and stakeholder engagement.
  • The study assessed program quality, impact on communication culture, and resident satisfaction and skills.
  • Key factors for successful implementation and sustainability were identified, including stakeholder buy-in and financial support.

Conclusions:

  • Establishing a multi-departmental coaching program is feasible and adaptable to other residency programs with adequate resources and focus.
  • Stakeholder buy-in, financial support, protected faculty time, flexibility, and rigorous evaluation are critical for program success and sustainability.