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A Human-Centered Physician Journey.

Amanda L Joseph1,2, Lisa M Shah1, Andre Kushniruk1

  • 1School of Health Information Science, University of Victoria, Canada.

Studies in Health Technology and Informatics
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Summary
This summary is machine-generated.

The COVID-19 pandemic strained healthcare systems and provider mental health. Journey mapping can reveal physician workflow pain points and improve empathy in patient care.

Keywords:
COVID-19healthcare deliveryjourney mapphysician burnout

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Area of Science:

  • Healthcare Management
  • Medical Sociology
  • Health Psychology

Background:

  • The COVID-19 pandemic significantly impacted global health systems and healthcare provider mental well-being.
  • Understanding empathy from both provider and patient perspectives is crucial in healthcare delivery.
  • Healthcare providers, including physicians and nurses, experienced substantial mental health challenges.

Purpose of the Study:

  • To explore the existing literature on journey mapping within the context of the physician's clinical workflow.
  • To identify how journey mapping has been utilized to illustrate intersections and pain points in healthcare delivery.
  • To assess the application of journey mapping in understanding the physician experience and enhancing empathy.

Main Methods:

  • A comprehensive literature review was conducted.
  • The study focused on identifying research that employed journey mapping techniques.
  • The analysis centered on the physician's journey and its associated clinical workflow.

Main Results:

  • The literature review identified the application of journey mapping in understanding patient experiences.
  • Limited studies were found that specifically applied journey mapping to the physician's clinical workflow.
  • The potential of journey mapping to reveal critical intersections and pain points in physician's work was noted.

Conclusions:

  • Journey mapping offers a valuable framework for analyzing the physician's clinical workflow.
  • Further research is needed to fully explore journey mapping's utility in addressing physician burnout and improving patient care.
  • Applying journey mapping can enhance empathy and identify systemic issues within healthcare delivery.