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Factors Associated with Incomplete Telemedicine Visits at an Virtual Urgent Care Center
Cheeti Srilakshmi1, Amir Barzin2, Jami Mann2
1University of North Carolina at chapel Hill, USA.
Studies in Health Technology and Informatics
|June 30, 2023
Summary
Older adults are more likely to complete virtual care visits, especially telephone consultations, according to this study on telemedicine call drops. This research identifies factors influencing successful virtual healthcare access.
Area of Science:
- Health Services Research
- Telemedicine
- Digital Health
Background:
- The COVID-19 pandemic accelerated the adoption of virtual care services.
- Factors contributing to incomplete or dropped virtual care visits remain largely unknown.
- Understanding these factors is crucial for optimizing telemedicine accessibility.
Purpose of the Study:
- To investigate the key factors associated with telemedicine call drops.
- To identify predictors of completed versus uncompleted virtual care visits.
- To inform strategies for improving the reliability of virtual healthcare.
Main Methods:
- A cross-sectional study design was employed.
- Data from 22,721 telemedicine encounters were analyzed.
- An on-demand virtual urgent care service was utilized to compare visit outcomes.
Main Results:
- Older adults demonstrated higher rates of completing telemedicine visits.
- Telephone-based virtual visits were associated with increased completion rates among older adults.
- Specific demographic or technical factors influencing call completion require further investigation.
Conclusions:
- Older adults may benefit more from certain virtual care modalities.
- Identifying barriers to complete virtual visits is essential for equitable healthcare delivery.
- Findings offer insights for policymakers aiming to enhance virtual care effectiveness.
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