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Evaluation of the Potential Utility of an Artificial Intelligence Chatbot in Gastroesophageal Reflux Disease
Jacqueline B Henson1, Jeremy R Glissen Brown1, Joshua P Lee1
1Division of Gastroenterology, Department of Medicine, Duke University School of Medicine, Durham, North Carolina, USA.
Introduction:
Artificial intelligence chatbots could serve as an information resource for patients and a tool for clinicians. Their ability to respond appropriately to questions regarding gastroesophageal reflux disease is unknown.
Methods:
Twenty-three prompts regarding gastroesophageal reflux disease management were submitted to ChatGPT, and responses were rated by 3 gastroenterologists and 8 patients.
Results:
ChatGPT provided largely appropriate responses (91.3%), although with some inappropriateness (8.7%) and inconsistency. Most responses (78.3%) contained at least some specific guidance. Patients considered this a useful tool (100%).
Discussion:
ChatGPT's performance demonstrates the potential for this technology in health care, although also its limitations in its current state.
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