Influences of Acknowledge Introduce Duration Explanation Thank You and Pendleton-based Consultation Mode on...

There are few studies on the application effects of acknowledge introduce duration explanation thank you (AIDET) and Pendleton-based consultation modes on outpatient visits. Outpatients were included as the subjects to investigate the application effects of AIDET interaction mode and Pendleton general consultation mode in outpatients' visits, which provided the referable basis for outpatient management.

In this research, a retrospective analysis was performed for 303 outpatients treated in the general outpatient clinic of our hospital between March 2021 and March 2022. According to different treatment methods, they were enrolled into groups A (101 cases), P (101 cases), and C (101 cases). The patients in Group A were treated with AIDET interaction mode, those in Group P were treated with Pendleton general consultation mode, and those in Group C were treated with traditional doctor-patient interaction mode. Self-rating anxiety scale (SAS) and self-rating depression scale (SDS) were utilized to evaluate anxiety and depression among patients before and after treatment. What's more, the interaction effects on patients in the three groups after consultation were compared, and the cooperation degree of patients in the three groups during consultation and treatment were summarized. What's more, a simplified coping style questionnaire (SCSQ) was employed to evaluate patients' responses to doctors' advice, and the satisfaction among patients in different groups was statistically analyzed.

SAS and SDS scores for groups A and P after consultation were apparently inferior to those before consultation (P < .01) and those for group C (P < .01). The proportion of patients whose disease was completely summarized and accurately analyzed in Group A was notably superior to that in Group C (P < .001), and the proportion in Group P was superior to that in Group C (P < .05). The degree of cooperation in group A and P were higher than that in group C (P < .05).Positive and passive response scores for groups A and P differed from those for group C (P < .05). The satisfaction with outpatient visits in groups A and P were superior to those in group C (P < .05).

AIDET and Pendleton consultation modes could relieve anxiety about medical visits and improve patients' cooperation and satisfaction with treatment. In particular, AIDET was more effective and had potential application values in outpatient treatment.