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Lessons learned from a non-traditional application process: Integrating user experiences to inform admission

Michael D Wolcott1, Jazmin Cromartie1, Daniel E Mason2

  • 1Division of Dental Medicine, High Point University Workman School of Dental Medicine, High Point, North Carolina, USA.

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This summary is machine-generated.

Dental school applicants prefer a human-centered application process. Feedback from a pilot program showed that experiences, not just scores, are key for a positive admissions journey.

Keywords:
admission applicationapplicant perspectivepre-doctoral educationuser centered designuser experience research

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Area of Science:

  • Medical Education
  • Admissions Processes
  • Health Professions Education

Background:

  • Dental school admissions are competitive and complex.
  • A user-centered approach can enhance the applicant experience.
  • Understanding applicant perspectives is crucial for improving admissions.

Purpose of the Study:

  • To gather applicant expectations and perspectives during a pilot dental school application process.
  • To inform future admissions practices using a user-centered approach.
  • To provide insights for dental programs broadly.

Main Methods:

  • A pilot electronic application was developed and launched for a new dental school.
  • 303 applicants completed a survey on application decisions and experience.
  • Applicant satisfaction was measured using a Net Promoter Score.

Main Results:

  • The optional Dental Admissions Test requirement was the most influential factor for 43% of applicants.
  • Applicants desired a human-centered process valuing experiences over numerical metrics.
  • Most applicants were "promoters" (68%), with a Net Promoter Score of 62, indicating high satisfaction.

Conclusions:

  • Collecting applicant feedback is vital for developing user-centered admissions processes.
  • Admissions committees can benefit from understanding user expectations.
  • A focus on applicant experience can improve overall satisfaction and program perception.