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It Is Time for Health Quality 5.0: Are You Ready?
1Is the chief executive officer at Health Standards Organization and Accreditation Canada in Ottawa, ON. She works as an executive-in-residence at the Rotman School of Management in the University of Toronto in Toronto, ON, and focuses on strategy and change leadership. A passionate champion of people-centred care, Leslee began her career as an intensive care unit nurse and has 30 years of experience as a senior executive in hospitals, health systems, the government and a global MedTech company. She has served on multiple public and private sector boards, including the International Society for Quality in Health Care.
Abstract:
The work of health leaders is broadening in scope, scale and urgency to respond to massive global changes and challenges - including risks to safe, accessible and high-quality healthcare, threats to planetary health, crises in workforce resiliency and erosion of public trust and confidence. To address these issues and deliver on other imperatives around equity and inclusive service co-production, health leaders must again fashion a new quality improvement (QI) agenda fit for the times and the future, aligned with the move from digitization to personalization. The new era, Health Quality 5.0, must enable and be embedded in an integrated, coordinated and people-centred health system, supported by a learning health system and new QI approaches.
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