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Tackling standardization in clinical research workforce hiring using competency-based job classifications.

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Duke implemented a competency-based system and Title Picker tool for clinical research jobs. This ensures consistent job titles and provides valuable workforce insights for better hiring and retention.

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Area of Science:

  • Clinical research workforce management
  • Human resources in healthcare
  • Competency-based job classification

Background:

  • Duke reconfigured clinical research job descriptions in 2016 to a competency-based model.
  • The model was based on the Joint Taskforce for Clinical Trial Competency framework.
  • A need for consistent job classification for new hires was identified.

Purpose of the Study:

  • To ensure consistency in job classification for new hires in the clinical research workforce.
  • To evaluate the impact of a new tool on hiring processes and the broader community.
  • To gain a better understanding of the clinical research professional workforce composition.

Main Methods:

  • Implementation of a Title Picker tool to standardize job classifications.
  • Comparison of research unit job descriptions against standardized 2016 job descriptions.
  • Collaboration with human resources to assess process impact.

Main Results:

  • Enabled consistent job classifications for the clinical research workforce.
  • Provided a clearer understanding of the clinical research professional workforce.
  • Generated valuable workforce metrics, including attrition and hiring data.
  • Strengthened collaboration between clinical research operations and Human Resources.

Conclusions:

  • The Title Picker tool successfully standardized job classifications.
  • The tool enhanced workforce understanding and provided key metrics.
  • Implementation improved collaboration with Human Resources and hiring processes.