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How do humans learn about the reliability of automation?
Luke Strickland1, Simon Farrell2, Micah K Wilson3
1The Future of Work Institute, Curtin University, 78 Murray Street, Perth, 6000, Australia. luke.strickland@curtin.edu.au.
Cognitive Research: Principles and Implications
|February 16, 2024
Summary
Humans learn automation reliability using prediction error, with learning rates sensitive to environmental changes. However, individual learning processes varied significantly among participants in this study.
Area of Science:
- Cognitive science
- Human-computer interaction
- Automation
Background:
- Human operators increasingly rely on automation for decision-making.
- The mechanisms by which humans monitor automation reliability are not well understood.
- Understanding human tracking of automation reliability is crucial for safe and effective system design.
Purpose of the Study:
- To investigate cognitive models that explain how humans track automation reliability.
- To identify the learning processes involved in estimating automation performance.
- To provide insights into human-automation interaction.
Main Methods:
- Cognitive models of learning were fitted to participant judgments of automation reliability.
- A maritime classification task with automated advice was employed.
- Three experiments involving 240 participants across eight conditions were conducted.
Main Results:
- A two-kernel delta-rule model best explained the observed learning processes.
- Learning was driven by prediction error, with learning rates adapting to environmental volatility.
- Significant individual differences in learning strategies were observed across participants.
Conclusions:
- The findings support a prediction-error-based learning model for tracking automation reliability.
- Environmental volatility influences human learning rates when interacting with automation.
- Substantial heterogeneity in human learning processes has implications for designing adaptive automation systems and training operators.
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