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How Multi-Tasking Ability Impacts Performance, Workload, Situation Awareness, Stress and Trust with Simulated

Jayden N Greenwell-Barnden1, Troy A W Visser1, Shayne Loft1

  • 1The University of Western Australia, Australia.

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|March 10, 2026
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Summary
This summary is machine-generated.

Individual differences in multi-tasking ability (MTa) significantly impact how people handle imperfect automation. Lower multi-tasking ability (MTa) individuals experienced greater automation costs, while higher MTa individuals better calibrated trust in automated systems.

Keywords:
air traffic controlautomationindividual differencesmulti-taskingsituation awareness

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Area of Science:

  • Human-Computer Interaction
  • Cognitive Psychology
  • Automation Safety

Background:

  • Automation reliability is a critical concern in complex systems like air traffic control (ATC).
  • Prior research shows multi-tasking ability (MTa) affects responses to reliable automation.
  • The impact of MTa on supervising imperfect automation remains unclear.

Purpose of the Study:

  • To investigate how individual differences in multi-tasking ability (MTa) influence the performance, workload, situation awareness, stress, and trust when supervising imperfect automation in simulated air traffic control (ATC).

Main Methods:

  • Multi-tasking ability (MTa) was assessed using cognitive tasks in 113 undergraduate students.
  • Participants performed simulated ATC tasks under manual control and with imperfect automation.
  • Automation errors included missing 30% of aircraft acceptance and hand-off events.

Main Results:

  • Lower MTa participants showed greater performance benefits from reliable automation but larger costs with unreliable automation.
  • Automation improved situation awareness and reduced workload, irrespective of MTa.
  • Stress reduction was more pronounced for lower MTa participants with automation.
  • Higher MTa participants demonstrated more accurate trust calibration across automation reliability levels.

Conclusions:

  • Multi-tasking ability (MTa) significantly modulates the effects of imperfect automation on performance, stress, and trust in ATC.
  • Findings suggest MTa is a crucial factor in personnel selection for roles involving volatile automation reliability.