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Related Experiment Video

Updated: Jul 1, 2025

Development of a Virtual Reality Assessment of Everyday Living Skills

Development of a Virtual Reality Assessment of Everyday Living Skills

Published on: April 23, 2014

Developing and validating the Unhurried Conversations Assessment Tool (UCAT).

Dron M Mandhana¹, Cristian Soto Jacome², Dawna I Ballard³

¹Department of Communication, Villanova University, Villanova, PA, USA; Knowledge & Evaluation Research (KER) Unit, Mayo Clinic, Rochester, MN, USA.

Patient Education and Counseling

|March 10, 2024

Summary

This summary is machine-generated.

The Unhurried Conversations Assessment Tool (UCAT) was developed to measure unhurried patient-clinician interactions. This validated tool supports training and self-evaluation for better healthcare communication.

Keywords:

Assessment tool Clinical encounters Patient-clinician communication Unhurried conversations

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Last Updated: Jul 1, 2025

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Area of Science:

Healthcare Communication
Medical Education
Patient Experience

Background:

Unhurried conversations are crucial for delivering careful and kind patient care.
Assessing the quality of patient-clinician communication is essential for improving healthcare delivery.
Existing tools may not adequately capture the nuances of unhurried interactions.

Purpose of the Study:

To develop and validate the Unhurried Conversations Assessment Tool (UCAT).
To provide a reliable instrument for measuring the unhurriedness of patient-clinician consultations.
To support clinicians in fostering more unhurried communication.

Main Methods:

The Unhurried Conversations Assessment Tool (UCAT) was developed through iterative phases.
Psychometric properties were evaluated using 100 video-recorded patient-clinician consultations.
Two independent raters assessed consultations using UCAT, with data analyzed for validity and reliability.

Main Results:

UCAT demonstrated strong content and construct validity, supported by literature and expert review.
Exploratory Factor Analysis (EFA) and reliability analyses confirmed internal consistency (Cronbach's alpha > 0.90 for dimensions).
Inter-rater reliability for the overall assessment was fair (ICC = 0.59), with individual dimension ICCs varying from 0.26 to 0.95.

Conclusions:

The Unhurried Conversations Assessment Tool (UCAT) comprehensively and reliably assesses consultation unhurriedness.
UCAT possesses strong psychometric properties, making it a practical tool for clinical self-evaluation and training.
The tool facilitates the promotion of unhurried conversations in healthcare settings.