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Related Experiment Video

Updated: Jul 1, 2025

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Resilient performance in building maintenance: A macro-cognition perspective during sudden breakdowns.

Ivenio Teixeira de Souza1, Riccardo Patriarca2, Assed Haddad1

  • 1Federal University of Rio de Janeiro, Program of Environmental Engineering, Av. Athos da Silveira Ramos, 149, Centro de Tecnologia, Bloco D, Sala 207, Cidade Universitária, Rio de Janeiro, 21941-909, Brazil.

Applied Ergonomics
|March 12, 2024
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Summary

This study shows that macro-cognitive functions are key to resilient building maintenance performance, especially during emergencies. These functions, like communication and adaptation, must work together for effective team functioning.

Keywords:
Air-conditioningBuilding maintenanceFRAMHVACMacro-cognitionResilience engineering

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Area of Science:

  • Building maintenance operations
  • Systems engineering
  • Human factors in complex systems

Background:

  • Building maintenance involves interconnected agents facing variable conditions and limited resources, impacting safety and sustainability.
  • Limited empirical evidence exists on factors contributing to resilient performance in complex maintenance systems.
  • Understanding resilience in maintenance is crucial for ensuring operational continuity and safety.

Purpose of the Study:

  • To investigate the factors contributing to resilient performance in a building maintenance team.
  • To analyze the role of macro-cognitive functions during sudden equipment breakdowns.
  • To apply the Functional Resonance Analysis Method (FRAM) to study maintenance team dynamics.

Main Methods:

  • Utilized the Functional Resonance Analysis Method (FRAM) to analyze maintenance team performance.
  • Developed a FRAM diagram with 30 functions, focusing on six macro-cognitive functions and eight functional units.
  • Examined the team's response to sudden air-conditioning device breakdowns on a university campus.

Main Results:

  • Macro-cognitive functions significantly influence the maintenance team's ability to achieve goals.
  • Specific macro-cognitive functions analyzed include expertise, sensemaking, communication, coordination, collaboration, and adaptation/improvisation.
  • Resilient performance is achieved through the interdependence of these macro-cognitive functions.

Conclusions:

  • Macro-cognitive functions are critical enablers of resilient performance in building maintenance.
  • Effective collaboration and adaptation among maintenance agents are essential for managing disruptions.
  • The study highlights the interconnectedness of cognitive functions in ensuring system resilience.