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Direct support professionals and frontline supervisors are crucial for individuals with intellectual and developmental disabilities. High turnover in this workforce threatens community inclusion, a problem worsened by the COVID-19 pandemic.

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Area of Science:

  • Healthcare Workforce Studies
  • Disability Services Research
  • Social Work and Community Support

Background:

  • Direct support professionals (DSPs) and frontline supervisors (FLSs) are essential for home and community-based services for people with intellectual and developmental disabilities (IDD).
  • This critical workforce faces significant challenges, including high turnover and vacancy rates.
  • The COVID-19 pandemic has intensified pre-existing workforce issues, impacting service delivery and community inclusion for individuals with IDD.

Purpose of the Study:

  • To highlight the critical role of DSPs and FLSs in supporting individuals with IDD.
  • To underscore the ongoing crisis within the IDD support workforce.
  • To examine the impact of the COVID-19 pandemic on this essential workforce.

Main Methods:

  • Qualitative analysis of workforce challenges.
  • Review of existing literature on DSP and FLS roles.
  • Examination of pandemic-related impacts on service delivery.

Main Results:

  • The study identifies a critical workforce shortage among DSPs and FLSs.
  • High turnover and vacancy rates are persistent issues threatening service continuity.
  • The pandemic has exacerbated these workforce challenges, further straining the system.

Conclusions:

  • Urgent interventions are needed to stabilize and support the DSP and FLS workforce.
  • Addressing workforce shortages is vital for ensuring community inclusion for individuals with IDD.
  • Policy and practice changes are necessary to mitigate the ongoing crisis.