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Design as a quality improvement strategy: The case for design expertise
Guillaume Lamé1, Alexander Komashie2,3, Carol Sinnott3
1Université Paris-Saclay, CentraleSupélec, Laboratoire Génie Industriel, Gif-sur-Yvette, France.
Poor design in healthcare settings can cause harm and frustration. Good design, supported by expert designers, enhances safety, efficiency, and patient experience, necessitating its greater promotion in healthcare improvement initiatives.
Area of Science:
- Healthcare Design
- Human Factors Engineering
- Service Design
Background:
- Poor design in safety-critical healthcare environments can lead to user frustration, exclusion, and injury.
- Effective design positively impacts healthcare safety, efficiency, and the experiences of patients and staff.
- While participative design is recognized in healthcare quality improvement, the role of professional design expertise is less explored.
Purpose of the Study:
- To define design in the context of healthcare.
- To illustrate the detrimental effects of poor design and the benefits of good design.
- To advocate for the recognition and promotion of specialized design expertise in healthcare improvement.
Main Methods:
- Literature review on design in healthcare quality improvement.
- Analysis of the impact of design on healthcare safety, efficiency, and user experience.
- Discussion of the characteristics of expert design reasoning and its application.
Main Results:
- Defines design and differentiates between poor and good design outcomes in healthcare.
- Highlights that good design is not accidental but requires specific expertise and reasoning.
- Identifies a gap in the literature regarding the role of professional design expertise in healthcare.
Conclusions:
- Emphasizes the critical role of design expertise in achieving positive healthcare outcomes.
- Argues for the formal recognition of distinctive design expertise within healthcare.
- Recommends strategies for better promotion and integration of design principles and practices in healthcare improvement efforts.
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