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Occupational Factors Associated With Burnout Among a Sample of 9-1-1 Public Safety Telecommunicators in Washington
Hendrika Meischke1, Dave W Lu, Karl Hatton
1From the Department of Health Systems and Population Health, University of Washington, Seattle, Washington (H.M.); Department of Emergency Medicine, University of Washington School of Medicine, Washington (D.W.L.); Port Angeles Police Department, Pencom 9-1-1, Port Angeles, Washington (K.H.); and Department of Environmental and Occupational Health Sciences, University of Washington, Seattle, Washington (N.S.S., M.G.B., L.M.).
Introduction:
This study aimed to investigate occupational factors associated with burnout among a sample of 9-1-1 public safety telecommunicators (PSTs).
Methods:
An online survey measuring organizational factors (ie, perceived visibility and inclusion in the agency, respectful culture, leadership support, perceived gratitude, and coworker conflict); job characteristic s (ie, work-life integration, overtime, salary satisfaction, and job meaningfulness); and burnout, demographic, and call center characteristics was emailed to a sample of PSTs.
Analysis:
Descriptive, bivariate, and multiple linear regression analyses were used to characterize the sample and investigate relationships among variables.
Results:
PSTs (N = 324) completed the survey. Multivariate analysis showed that poor work-life integration and coworker conflict were associated with greater PST burnout, while job meaningfulness and perceptions of greater visibility and inclusion were linked to decreased levels of burnout.
Conclusion:
Occupational factors were associated with burnout among PSTs.
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