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Strategies for Effective Dentist-Patient Communication: A Literature Review
Jasmine Cheuk Ying Ho1, Hollis Haotian Chai1, Edward Chin Man Lo1
1Faculty of Dentistry, The University of Hong Kong, Hong Kong, People's Republic of China.
Patient Preference and Adherence
|July 8, 2024
Summary
Effective dentist-patient communication is crucial for high-quality dental care. Improving communication strategies enhances patient satisfaction, adherence, and overall practice success.
Area of Science:
- Dental Science
- Communication Studies
- Health Services Research
Background:
- High-quality dental care relies heavily on dentist-patient communication, yet these 'soft skills' are underreported in literature.
- Effective communication is a bidirectional exchange vital for informed patient decisions and successful dental practice.
Purpose of the Study:
- To explore and identify effective strategies for enhancing dentist-patient communication.
- To highlight the significance of communication in achieving positive dental outcomes.
Main Methods:
- This study is a literature review, synthesizing existing research on dentist-patient communication strategies.
- Analysis of communication principles including clarity, accuracy, conciseness, completeness, and cohesion.
Main Results:
- Effective communication involves a patient-centered approach, shared decision-making, and mindful intervention.
- Techniques include using simple language, appropriate non-verbal cues (posture, expressions), empathy, and encouraging questions.
- Telecommunication via messaging apps offers a convenient and cost-effective communication channel.
Conclusions:
- Prioritizing dentist-patient communication and building strong relationships are essential for successful dental practices.
- Enhanced communication improves patient knowledge, reduces anxiety, increases adherence, and boosts satisfaction.
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