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Client perspectives: Telehealth for mental health services
Joanna Crawford1, Sam Haffar1, Sunera Fernando1
1Black Dog Institute, UNSW Sydney, Australia.
Summary
Client satisfaction with telehealth mental health services was high during the COVID-19 pandemic. However, blended care improved satisfaction, and clinicians should address telehealth
Area of Science:
- Mental Health
- Telehealth
- Psychiatry
Background:
- The COVID-19 pandemic necessitated a global shift to telehealth for mental health services.
- This transition impacted the delivery and reception of care for mood and anxiety disorders.
Purpose of the Study:
- To assess client satisfaction and attitudes toward telehealth mental health services.
- To understand the client experience with remote psychological and psychiatric care.
Main Methods:
- An anonymous online survey was administered to 70 adults with mood and anxiety disorders.
- Participants had attended at least one telehealth consultation with a mental health professional.
Main Results:
- 81.5% of participants reported satisfaction with telehealth mental health care.
- Satisfaction was higher for those receiving blended (telehealth and in-person) care versus telehealth only.
- Convenience and access were key advantages; challenges included rapport-building and self-expression.
Conclusions:
- Client satisfaction with telehealth for mood and anxiety disorders is generally positive.
- Clinicians should acknowledge telehealth limitations, particularly regarding therapeutic connection.
- Client preferences for care modality should be considered to optimize mental health service delivery.
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