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    Effective communication and negotiation are key for successful data visualization projects. Designers and clients can navigate project complexities by understanding and aligning their mental models through strategies like expanding, constraining, or shifting project scope.

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    Area of Science:

    • Human-Computer Interaction
    • Information Visualization
    • Design Studies

    Background:

    • Client-designer collaboration is crucial for data visualization projects.
    • Differing perspectives on project goals and solutions can create challenges.
    • The client-designer relationship significantly impacts project success.

    Purpose of the Study:

    • To investigate the dynamics of the client-designer relationship in data visualization.
    • To develop a model for understanding the client-designer project space.
    • To identify negotiation strategies for aligning client and designer perspectives.

    Main Methods:

    • Conducted an interview study with 12 data visualization designers.
    • Developed a model of the client-designer project space.
    • Analyzed negotiation strategies used in client-designer interactions.

    Main Results:

    • A model of the client-designer project space was developed, encompassing goals, resources, and design.
    • Three negotiation strategies were identified: expanding, constraining, and shifting the project space.
    • Disagreements arise from differing mental models, resolvable through negotiation.

    Conclusions:

    • Client-designer collaboration is a negotiated relationship with inherent opportunities and challenges.
    • Effective negotiation strategies can mitigate friction and prevent conflict.
    • Understanding and aligning mental models is essential for successful data visualization projects.