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Institutional Betrayal in Inpatient Psychiatry: Effects on Trust and Engagement With Care
Alicia Lewis1, Hyein S Lee1, Sasha Zabelski1
1Department of Economics, University of Michigan, Ann Arbor, and Center for Health Information and Research, College of Health Solutions, Arizona State University, Phoenix (Lewis); T.H. Chan School of Medicine, University of Massachusetts Medical School, Worcester (Lee); Department of Public Health Sciences, College of Health and Human Services, University of North Carolina at Charlotte, Charlotte (Zabelski); Brown School, Washington University in St. Louis, St. Louis (Shields).
Objective:
Patients' experiences of inpatient psychiatry have received limited empirical scrutiny. The authors examined patients' likelihood of experiencing institutional betrayal (harmful actions or inactions toward patients) at facilities with for-profit, nonprofit, or government ownership; patient-level characteristics associated with experiencing institutional betrayal; associations between betrayal and patients' trust in mental health providers; and associations between betrayal and patients' willingness to engage in care postdischarge.
Methods:
Former psychiatric inpatients (N=814 adults) responded to an online survey. Data were collected on patients' demographic characteristics; experiences of institutional betrayal; and the impact of psychiatric hospitalization on patients' trust in providers, willingness to engage in care, and attendance at 30-day follow-up visits. Participants' responses were linked to secondary data on facility ownership type.
Results:
Experiencing institutional betrayal was associated with less trust in mental health providers (25-percentage-point increase in reporting less trust, 95% CI=17-32), reduced willingness (by 45 percentage points, 95% CI=39-52) voluntarily undergo hospitalization, reduced willingness (by 30 percentage points, 95% CI=23-37) to report distressing thoughts to mental health providers, and lower probability of reporting attendance at a 30-day follow-up visit (11-percentage-point decrease, 95% CI=5-18). Participants treated at a for-profit facility were significantly more likely (by 14 percentage points) to report experiencing institutional betrayal than were those treated at a nonprofit facility (p=0.01).
Conclusions:
Institutional betrayal is one mechanism through which inpatient psychiatric facilities may cause iatrogenic harm, and the potential for betrayal was larger at for-profit facilities. Further research is needed to identify the determinants of institutional betrayal and strategies to support improvement in care quality.
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