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Development of a Brief Client Satisfaction and Quality Improvement Tool for Hospital-Based Violence Intervention
Rachel K Myers1,2,3, Hillary M Kapa1,2, Stephanie M Garcia1,4
1Center for Violence Prevention, Children's Hospital of Philadelphia, Philadelphia, PA, USA.
Journal of Patient Experience
|January 20, 2025
Summary
Hospital-based violence intervention programs (HVIPs) now have a new tool to measure client satisfaction. This questionnaire captures client perspectives on program relevance and impact, aiding continuous quality improvement.
Area of Science:
- Public Health
- Health Services Research
- Program Evaluation
Background:
- Hospital-based violence intervention programs (HVIPs) are crucial for victim recovery.
- Existing tools lack focus on client-reported satisfaction with HVIPs.
- There is a need for validated instruments to assess client perspectives.
Purpose of the Study:
- To develop and refine a client-centered questionnaire for HVIPs.
- To capture client-reported satisfaction with HVIP services.
- To inform ongoing program improvement efforts in violence intervention.
Main Methods:
- A quality improvement project was undertaken.
- Cognitive interviews were conducted with former adolescent clients and caregivers.
- Feedback informed the revision of questionnaire items and response options.
Main Results:
- Participants understood survey items and suggested improvements for clarity.
- Revisions led to a 12-item HVIP Client Satisfaction Questionnaire.
- The tool effectively collects client-reported satisfaction and perceived short-term impact.
Conclusions:
- The developed questionnaire offers a method for HVIPs to gather client feedback.
- This tool supports trauma-informed and client-centered program enhancement.
- It can be used by HVIPs and other violence prevention programs for quality improvement.
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