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Designing Patient-Centered Interventions for Emergency Care: Participatory Design Study
Woosuk Seo1, Shruti Jain2, Vivian Le1
1School of Information, University of Michigan, Ann Arbor, MI, United States.
Emergency department (ED) patients desire inclusion and better information access during care. Participatory design of technology can improve patient safety and diagnostic processes in high-pressure ED environments.
Area of Science:
- Human-Computer Interaction
- Patient-Centered Care
- Health Informatics
Background:
- Emergency departments (EDs) present diagnostic challenges due to time constraints and interruptions.
- Current ED practices and technologies often neglect meaningful patient participation.
- Patient involvement in technology design is crucial for addressing their needs in emergency care.
Purpose of the Study:
- To involve ED patients in participatory design sessions.
- To identify patient needs during emergency visits.
- To develop design guidelines for technological interventions in EDs.
Main Methods:
- Conducted 8 design sessions with 36 patients and caregivers.
- Used 10 technological intervention ideas as probes for needs evaluation.
- Analyzed session transcripts, field notes, and design sketches.
Main Results:
- Identified 3 preferred intervention ideas addressing common ED patient challenges.
- Found 4 key patient needs: inclusion, accessible medical information, anxiety management, and care continuity.
- Developed 5 considerations for designing patient-centered ED interventions.
Conclusions:
- This study offers unique insights into designing technological interventions for ED diagnostic processes.
- Involving patients in design enhances understanding of the diagnostic process.
- Design considerations aim to improve patient safety and care quality in emergency settings.
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