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Empowering Health: Model for Sustainable AI Implementation
Simon Ling1,2, Abbas Zavar1,2
1OntarioMD, Toronto, ON, Canada.
Studies in Health Technology and Informatics
|February 19, 2025
Summary
OntarioMD (OMD) uses artificial intelligence (AI) to reduce clinician documentation time and improve patient care. AI scribe pilots show significant time savings and enhanced engagement for primary care providers and patients.
Area of Science:
- Digital health innovation
- Artificial intelligence in healthcare
Background:
- OntarioMD (OMD) has 20 years of digital health experience.
- Focus on reducing administrative burden and enhancing primary care.
Purpose of the Study:
- To outline OMD's AI implementation strategy for sustainable adoption.
- To evaluate the impact of AI scribes in primary care.
Main Methods:
- Developing a multipronged strategy focused on collaboration and education.
- Providing implementation toolkits and change management support.
- Conducting AI scribe pilot programs.
Main Results:
- Clinicians saved nearly 4 hours weekly on documentation using AI scribes.
- Improved engagement and rapport reported by primary care providers and patients.
- Successful AI scribe pilots demonstrate strategy effectiveness.
Conclusions:
- OMD's AI implementation strategy facilitates safe and effective AI adoption.
- AI tools like scribes can significantly reduce administrative tasks.
- AI enhances clinician-patient interaction in primary care settings.
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