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Caring for Each Other: An Evaluation of a Peer Support Program for Nurses and Health Care Workers
Tracy Gosselin1, Lisa Pickett, John Oliver
1Author Affiliations: Memorial Sloan Kettering Cancer Center (Dr Gosselin), New York City, New York; and Departments of Surgery and Medicine (Dr Pickett), Chaplain Services (Drs Oliver and Gross),, Duke University Hospital (Dr Gosselin), Durham, North Carolina.
Background:
Human errors, workplace violence, and community events can impact nurses and other health care workers' (HCW) overall well-being. Peer support programs have shown a positive impact on care teams by focusing on second victim mitigation and support.
Purpose:
To determine the type of events and resource needs for a peer support program.
Methods:
This program evaluation piloted a 6-month peer support program and gathered prospective data on the volume, type, and length of debriefing events.
Results:
During the pilot, 192 referrals were made to the peer support program. This included 102 programmatic responses. These data supported the development of a business plan for ongoing program development.
Conclusions:
Peer support programs play a critical role in health care organizations by helping nurses and other HCWs manage the physical and emotional aspects of the work and the environment in which care is provided.
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