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Emotional Intelligence and Its Effect on Person-Centered Care: A Qualitative Study of Nursing Professionals in Jordan
Background:
Emotional intelligence (EI) is increasingly recognized as a critical factor in health care, enhancing empathy, communication, and patient outcomes. However, its specific role in promoting person-centered care (PCC) in culturally diverse settings, such as Jordan, is underexplored. This study investigates the qualitative impact of EI on PCC among Jordanian nursing professionals.
Method:
This qualitative study employed thematic analysis of focus group discussions with 30 nursing professionals. Braun and Clarke's six-step framework guided the analysis, identifying themes related to the influence of EI on PCC practices.
Results:
The analysis identified four primary themes: enhanced empathy, improved teamwork, effective conflict resolution, and positive patient outcomes. Participants described how EI enabled culturally sensitive interactions, strengthened nurse-patient trust, and fostered collaboration among health care teams.
Conclusion:
The findings highlight the integral role of EI in delivering PCC. Incorporating EI training into nursing education and professional development can increase empathy, teamwork, and culturally responsive patient care. [J Contin Educ Nurs. 2025;56(3):119-124.].
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