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Evaluating Nurses' Perceptions of Documentation in the Electronic Health Record: Multimethod Analysis
Deborah Jacques1, John Will1, Denise Dauterman1
1Department of Health Informatics, Medical Center Information Technology, NYU Langone Health, One Park Avenue, 12 Fl., New York, NY, 10016, United States, 1 646-784-1726.
Redesigned electronic health records (EHR) show promise in improving nursing workflows and satisfaction. Further optimization is needed to reduce documentation burdens and enhance usability for better patient care.
Area of Science:
- Nursing Informatics
- Health Information Technology
- Human-Computer Interaction
Background:
- Nurses extensively use electronic health record (EHR) systems for patient care and workflows.
- Redesigning nursing documentation in EHRs may decrease time spent and increase nurse satisfaction.
Purpose of the Study:
- Assess nurses' perceptions of a redesigned EHR system.
- Evaluate the impact of documentation interventions on nursing practice.
- Identify areas for future EHR system improvements.
Main Methods:
- A multimethod project guided by the American Nursing Informatics Association's Six Domains of Burden framework.
- Qualitative focus groups with registered nurses, analyzed thematically.
- Quantitative analysis of EHR vendor time data for documentation duration.
Main Results:
- Six themes emerged: positive feedback, usability, workflow, training, communication, and time spent.
- Nurses reported positive experiences and that the EHR supported patient care.
- Average time spent in flowsheets was 31.11% per 12-hour shift.
Conclusions:
- Opportunities exist to reduce documentation redundancies and improve EHR usability.
- Continuous learning programs and optimized tools, like the oral health assessment, are recommended.
- Incorporating frontline nursing perspectives is crucial for EHR workflow redesign and nurse satisfaction.
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Timely documentation is crucial to ensure continuity of care for patients. Any delays in recording or reporting medical information can result in medical errors and even adverse patient outcomes. From medication administration to diagnostic test results, every detail must be accurately and promptly documented to provide the best possible care for patients.

