Leveraging Co-Design, Design Thinking, and Service Blueprinting to Create Digital Health Behavior Change Innovations:...

Area of Science:

• Digital Health
• Health Coaching
• Chronic Disease Management

Background:

• Digital health innovations are increasingly supporting chronic disease management.
• These innovations offer significant potential for type 2 diabetes (T2D) remission health coaching.
• Co-design, design thinking, and service blueprinting are advantageous methods for developing effective digital health interventions.

Purpose of the Study:

• To explore the use of co-design, design thinking, and service blueprinting for digitally enabled health coaching in T2D remission.
• To identify digital innovation opportunities from the perspective of health coaches.
• To develop a service blueprint for future digitally enabled T2D remission programming.

Main Methods:

• A one-day collaborative design thinking workshop was conducted with T2D remission health coaches.
• Activities included empathizing, defining opportunities, and ideating solutions.
• Data from recordings, notes, and outputs were analyzed qualitatively and synthesized into a service blueprint.

Main Results:

• Health coaches highlighted the need for personalized goal setting, relationship building, and responsive recommendations.
• Digital tools are envisioned to improve information access, streamline workflows, and provide tailored support.
• The service blueprint identified opportunities for digital technology to enhance the coaching process for patients, coaches, providers, and systems.

Conclusions:

• Co-design, design thinking, and service blueprinting can create meaningful digital health self-management interventions.
• The developed service blueprint offers a roadmap for enhancing digitally enabled T2D remission programming.
• Further research is needed to validate the service blueprint and assess its impact on long-term T2D remission outcomes.