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This summary is machine-generated.

Barriers in healthcare technology hinder Usability and User eXperience (U/UX) adoption. Future research should develop U/UX methods suited for healthcare

Keywords:
UsabilityUser eXperiencedigital health technologyevaluation studies

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Area of Science:

  • Health Informatics
  • Human-Computer Interaction
  • Medical Technology Evaluation

Background:

  • Usability and User eXperience (U/UX) methods are crucial for healthcare technology.
  • Significant barriers impede the effective application of U/UX in this domain.

Purpose of the Study:

  • To identify existing knowledge and gaps in U/UX adoption in healthcare.
  • To propose actionable steps for improving U/UX method implementation.

Main Methods:

  • A narrative review was conducted.
  • The review focused on identifying barriers and knowledge gaps.

Main Results:

  • U/UX issues persist due to inconsistent definitions, methodological debates, and limited end-user involvement.
  • Recruiting healthcare professionals and patients for testing is challenging due to time, recruitment, and ethical concerns.
  • Organizational factors like resource shortages and undervaluation of U/UX contribute to superficial design and inadequate evaluations.

Conclusions:

  • Addressing barriers requires developing U/UX methods tailored to healthcare's unique constraints.
  • Future research must prioritize creating practical and effective U/UX evaluation strategies for the healthcare sector.