Implementing a Virtual Nurse Model Pilot in a Pediatric Hospital

Elizabeth Johnson-Salerno1, Sophy Rodriguez, Julie Fausnaugh

  • 1Author Affiliations: Assistant Vice President (Johnson-Salerno), Acute Care, Day Medicine, Infusion Services; Nurse Manager (Fausnaugh), 4W; Senior Vice President, Chief Nursing and Patient Operations Officer, and Assistant Professor (Dr Carpenter); Executive Vice President and Enterprise Chief Nursing Executive and Patient Operations Officer (Dr Mericle); and Director of Nursing Research and Evidence-Based Practice and Associate Professor (Dr Haut), Nemours Children's Health, Delaware Valley, Wilmington; Director of Patient Flow and Professional Excellence (Rodriquez), Clinical Nurse Manager of Staffing Resource Pool (Dr Pillow), and Senior Vice President and Chief Nursing and Patient Operations Officer (Dr Johnson), Nemours Children's Health, Orlando, Florida; Thomas Jefferson University College of Nursing (Dr Carpenter), Horsham, Pennsylvania.

Summary

A children's hospital implemented a virtual nurse model to improve care. This innovative approach enhanced patient satisfaction and communication while reducing hospital readmissions.

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