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Implementing a Virtual Nurse Model Pilot in a Pediatric Hospital
Elizabeth Johnson-Salerno1, Sophy Rodriguez, Julie Fausnaugh
1Author Affiliations: Assistant Vice President (Johnson-Salerno), Acute Care, Day Medicine, Infusion Services; Nurse Manager (Fausnaugh), 4W; Senior Vice President, Chief Nursing and Patient Operations Officer, and Assistant Professor (Dr Carpenter); Executive Vice President and Enterprise Chief Nursing Executive and Patient Operations Officer (Dr Mericle); and Director of Nursing Research and Evidence-Based Practice and Associate Professor (Dr Haut), Nemours Children's Health, Delaware Valley, Wilmington; Director of Patient Flow and Professional Excellence (Rodriquez), Clinical Nurse Manager of Staffing Resource Pool (Dr Pillow), and Senior Vice President and Chief Nursing and Patient Operations Officer (Dr Johnson), Nemours Children's Health, Orlando, Florida; Thomas Jefferson University College of Nursing (Dr Carpenter), Horsham, Pennsylvania.
A children's hospital implemented a virtual nurse model to improve care. This innovative approach enhanced patient satisfaction and communication while reducing hospital readmissions.
Area of Science:
- Pediatric Nursing
- Healthcare Technology Integration
- Patient Care Models
Background:
- Limited adoption of virtual nurse models in pediatric settings.
- Need for evidence-based, planned virtual nursing solutions.
Purpose of the Study:
- To describe the development and implementation of a virtual nurse care model in a children's hospital.
- To evaluate the impact of the virtual nurse model on patient care and hospital outcomes.
Main Methods:
- Development of a virtual nurse model based on evidence and strategic planning.
- Integration of virtual nurses into admission/discharge, patient education, chart audits, emergency response, and staff mentoring.
- Data collection on patient and nurse satisfaction, readmission rates, and communication effectiveness.
Main Results:
- High levels of nurse and patient satisfaction reported.
- Demonstrated decrease in hospital readmission rates.
- Improved communication channels for non-English-speaking families.
Conclusions:
- The virtual nurse model is effective in pediatric settings.
- Successful implementation can lead to improved patient outcomes and satisfaction.
- Virtual nursing enhances communication and reduces readmissions.
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