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Emergency Department Presentations by International Migrants Requiring Interpreter Service: An Observational Study
Ya-Ling Huang1,2,3,4, Amy Lynn Sweeny3, Dinesh Palipana3,5,6
1School of Nursing and Midwifery, University of Southern Queensland, Ipswich, Queensland, Australia.
Objective:
To describe interpreter services provided to international migrants in the emergency department (ED).
Methods:
This observational study used health service data pertaining to all patient presentations made to two public EDs between 2019 and 2021.
Results:
In total, 4560 patients required an interpreter. An 18-month subset data showed that an interpreter was requested for 47 of the 2509 patients in the ED. Thirty-eight patients received the service.
Conclusions:
This study has identified a significant gap between interpreter service requirements and utilisation. Further research is recommended to explore the barriers and decision-making process of interpreter service utilisation in the ED.
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