After the Crisis: Explaining stories of professional identity growth from collective action

Emergent forms of collaboration are central to societies' response to crises like natural disaster, refugee migration and pandemics. Even though individuals' participation in such collective action may be short-lived, recent studies propose it can inspire enduring professional role change as people return to their everyday work post-crisis. Yet, previous research does not focus on the divergent stories participants tell about the crisis years afterward and what it meant for them professionally. Through a grounded study of healthcare workers involved in the 2003 Toronto SARS outbreak, we examine varied narratives of professional identity growth following collective action in crisis. Years after SARS, participants told diverse stories about the crisis as an event that suspended, affirmed or even expanded their professional identities. Participants with narratives of identity suspension saw SARS as an event lacking professional relevance. Narratives of identity affirmation and expansion, however, emphasized growth and inspiration for participants' professional roles post-crisis. We theorize how interactions within collective responses can foster growth narratives, when they enhance meanings central to participants' professional identities and by affording follow-on interactions that translate these meanings into role change. We contribute new insight on how collective action in crisis can lead to professional role change post-crisis, how fragmented perspectives affect capacity for collective action in intermittent crises, and the role of follow-on interactions in professionals' narrative identity work.