Qualitative Evaluation of a Vicarious Trauma e-learning Initiative for Cancer Support Line Workers in the UK

Area of Science:

• Psychology
• Oncology Support
• Occupational Health

Background:

• Vicarious traumatisation (VT) is distinct from burnout, compassion fatigue, and secondary traumatic stress.
• Cancer support line workers face a heightened risk of developing VT due to their work.
• Understanding and managing VT is crucial for the well-being of support staff.

Purpose of the Study:

• To evaluate cancer support line workers' perceptions of vicarious traumatisation (VT) before and after an e-learning intervention.
• To assess the impact of an e-learning module on participants' understanding and recognition of VT.
• To identify needs for future VT education and support for cancer support line workers.

Main Methods:

• A mixed-methods approach was employed, including pre-intervention surveys and post-intervention semi-structured interviews.
• Ten cancer support line workers participated in the study, with nine completing the e-learning module.
• Reflexive thematic analysis was used to analyze the qualitative data from interviews.

Main Results:

• Five key themes emerged: pre-existing understanding of VT, resonance, recognition, self-care refocusing, and reflection on VT impact.
• Participants demonstrated varied initial understanding of VT, with most showing increased comprehension post-intervention.
• The e-learning module was perceived as impactful in enhancing awareness and understanding of VT.

Conclusions:

• Formalised education in vicarious traumatisation (VT) is essential for cancer support line workers.
• Participants expressed a need for ongoing support, signposting, and refresher courses.
• The e-learning intervention positively influenced participants' understanding and recognition of VT.