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[THE ANALYSIS OF PSYCHOLOGICAL FACTORS IMPACTING ADAPTATION OF WORKERS OF POLYCLINICS TO ALTERATIONS IN WORK
N V Shinkareva1,2, R V Gorenkov1, I M Ponomareva3
1N. A. Semashko National Research Institute of Public Health, 105064, Moscow, Russia.
Implementing lean technologies in primary healthcare projects shows varied results due to employee psychology. Addressing psychological factors like reflection and emotion regulation is crucial for successful change management in clinics.
Area of Science:
- Healthcare Management
- Organizational Psychology
- Process Improvement
Context:
- Lean technologies are increasingly implemented in primary healthcare via project activities.
- Varied project outcomes in Moscow Oblast clinics are linked to employee psychological traits and change resistance.
- Understanding these psychological factors is key to optimizing lean implementation.
Purpose:
- To assess specific psychological characteristics of primary healthcare workers.
- To identify how these characteristics influence the implementation of changes in clinic processes.
- To analyze the psychological status of clinic staff involved in project activities.
Summary:
- A survey of 3,978 healthcare workers examined reflection, emotion regulation, and communicative aggressiveness.
- Findings indicate decreased systemic reflection (62.6%), issues with introspection (20.78%), and low acceptance (70.6%).
- High levels of inability to redirect aggression (85.9%) were noted, alongside challenges in positive refocusing (77.7%) and planning (51.2%).
Impact:
- Psychological interventions, both individual and group, are recommended to enhance project outcomes.
- Targeted psychological support can improve the efficiency of implementing changes in medical organizations.
- Addressing employee psychological barriers is essential for successful lean technology adoption in healthcare settings.
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