A reflection on complaints during my career: coping strategies and my risk from occlusal dysesthesia/phantom bite

This article reflects on the complaints that I received from patients during my clinical career. I wanted to look back on these complaints, which were not resolvable by local resolution. My goal is to try and identify if things could be learned from looking back on them, after time. My hope is that this process could also prove helpful for others, who may find themselves in a similar position as I was. I am also keen to explain my feelings and actions during the difficult times of these complaints, with the emotional impact on me now much reduced. Importantly, I do not blame the patients who complained about me, as they will all have felt that it was the best action for them at the time.