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Humanistic Psychology01:24

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Human Factors: Affect Everyone, Involve Everyone.

Amy Alcock1, Charlotte Addy1, Munawar Al-Mudhaffar1

  • 1University Hospital of Wales, Cardiff & Vale University Health Board, Cardiff, UK.

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This summary is machine-generated.

A new multidisciplinary Human Factors course in NHS Wales has demonstrated significant value for healthcare professionals. The training increased confidence and awareness, highlighting the need for broader implementation to improve patient safety.

Keywords:
Human Factorscommunicationconflictdecision‐makinginterprofessionalsimulationsituational awareness

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Area of Science:

  • Healthcare Education
  • Patient Safety
  • Human Factors in Medicine

Background:

  • The NHS Patient Safety Syllabus mandates human factors education for all healthcare staff.
  • Previously, no multidisciplinary human factors courses were available in NHS Wales.

Purpose of the Study:

  • To develop and deliver a multidisciplinary Human Factors course for healthcare professionals in NHS Wales.
  • To assess the impact of the course on attendees' knowledge, confidence, and awareness of human factors.

Main Methods:

  • A 1-day multidisciplinary course was designed and delivered by experienced faculty.
  • The course incorporated lectures, workshops, simulations, a pre-course handbook, and an online platform.
  • Pre- and post-course questionnaires evaluated learning and knowledge gain.

Main Results:

  • 83 healthcare professionals attended the initial three courses, representing diverse specialities.
  • 62% reported no prior human factors teaching, confirming the need for the course.
  • Confidence in human factors increased by 65.2%, and awareness by 39.5%. Qualitative feedback was positive.

Conclusions:

  • The multidisciplinary Human Factors course is valuable and meets a critical need for healthcare professionals.
  • Future plans include expanding course delivery and assessing patient safety impacts.