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Exploring the relationship between emotional intelligence and communication skills in nurses: a cross-sectional study
Farid Ghrayeb1, Kefah Zaben1, Rabia H Haddad2
1Nursing Department, Faculty of Health Professions, Al-Quds University, Jerusalem, Palestine.
Nurses' emotional intelligence (EI) positively impacts their communication skills. Enhancing EI through training can improve patient outcomes and hospital services. This study highlights the importance of EI for effective nursing communication.
Area of Science:
- Nursing
- Healthcare Communication
- Psychology
Background:
- Emotional intelligence (EI) is crucial for effective nursing communication and patient outcomes.
- Nurses' behavioral skills are significantly influenced by their EI levels.
Purpose of the Study:
- To explore the relationship between nurses' communication skills and their emotional intelligence.
- To emphasize the importance of communication abilities in nursing practice.
Main Methods:
- A cross-sectional study involving 350 nurses from four hospitals in southern West Bank, Palestine.
- Utilized Goleman's EI Scale and a researcher-developed communication skills questionnaire.
- Data analyzed using descriptive statistics, ANOVA, and Pearson's correlation.
Main Results:
- The average EI score was 87.22, with self-awareness scoring highest and self-management lowest.
- The overall average communication skills score was 90.23.
- A significant positive correlation (r=0.542, p<0.01) was found between total EI and communication skills, with all EI dimensions correlating strongly with communication skills.
Conclusions:
- Emotional intelligence positively influences nurses' communication skills.
- Hospital managers should implement EI training for nurses to enhance communication and services.
- Continuous professional development, including EI training, can improve nursing practice and patient care.
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