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Managing Mental Health Crisis Calls Received by a US Poison Center: A Statewide Collaboration Between the Georgia
Matthew Robert Dernbach1, Stephanie Hon1, Gaylord Lopez1
1Matthew Robert Dernbach, Joseph E. Carpenter, Tim P. Moran, and Brent W. Morgan are with the Department of Emergency Medicine, Emory University School of Medicine, Atlanta, GA. Stephanie Hon, Gaylord Lopez, and Patrick Filkins are with the Georgia Poison Center, Atlanta. Nadine J. Kaslow and Sophie Arkin are with the Department of Psychiatry and Behavioral Sciences, Emory University School of Medicine. Kevin Tanner is with the Georgia Department of Behavioral Health and Developmental Disabilities, Atlanta. Aleisha Rucker-Wright and Greg Whitaker are with the Georgia Emergency Communications Authority, Atlanta. Dawn Peel, Erin Conaway, and Brenda Cibulas are with the Division of Behavioral Health, Georgia Department of Behavioral Health and Developmental Disabilities. Andrea Corley is with Behavioral Health Link, Atlanta, GA. Ryan Davis Solis and Desiree Arnold are with City of Atlanta 911, Atlanta, GA. Robert J. Geller is with the Department of Pediatrics, Emory University School of Medicine.
Abstract:
The Georgia Poison Center developed a protocol for managing mental health crisis cases via iterative feedback with Georgia 911-related emergency medical services and Georgia 988-related mental health services. The Georgia Poison Center managed 533 such cases in 2024 (the year of protocol implementation), of which 45 (8.4%) were transferred to 911. Our study demonstrates that emergency services can effectively develop statewide collaborations to improve mental health outcomes and that poison centers have a vital role in national suicide prevention efforts. (Am J Public Health. 2025;115(11):1814-1817. https://doi.org/10.2105/AJPH.2025.308229).
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