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Building consensus in quality improvement
Sarah Van Nostrand1, Mellissa Mahabee2, Maddie Mock3
1Division of Newborn Intensive Care, Dayton Children's Hospital, United States.
Abstract:
Consensus-building is essential for quality and safety initiatives, ensuring all stakeholders have a shared understanding of key issues. This alignment enhances commitment to solutions and encourages participation in implementing changes, reducing reliance on workarounds and improving outcomes. Teams can effectively integrate consensus-building in their initiatives by focusing on certain key conditions and using tools like brainstorming, multi-voting, the nominal group technique, T-charts, the Delphi method, and decision matrices. A practical example from our Neonatal Intensive Care Unit (NICU) on a quality improvement project regarding nutrition and blood transfusions will illustrate some of these tools in action.
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