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Related Concept Videos

Empathy02:34

Empathy

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Some researchers suggest that altruism operates on empathy. Empathy is the capacity to understand another person’s perspective, to feel what he or she feels. An empathetic person makes an emotional connection with others and feels compelled to help (Batson, 1991). Empathy can be expressed in several ways, including cognitive, affective, and motor. 
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Types of Reports III: Telephone and Verbal Reports01:26

Types of Reports III: Telephone and Verbal Reports

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Telephone and Verbal Reports in healthcare settings are two communication methods for conveying therapeutic instructions from healthcare providers to nurses or other healthcare staff.
Here's an overview of each type:
Telephone Orders
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Techniques of Therapeutic Communication II: Focusing, Paraphrasing, and Summarizing01:23

Techniques of Therapeutic Communication II: Focusing, Paraphrasing, and Summarizing

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Focusing involves centering a conversation on a message's critical elements or concepts. Focusing is valuable if the talk is vague or patients begin to repeat themselves. Sometimes, when patients are asked about their symptoms, they may go off-topic and try to tell their entire life story. Respectfully, the nurse should bring the conversation back into focus.
This therapeutic technique can also be used when a patient brings up pertinent information during a health-related conversation. The...
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Barriers to Effective Communication II01:21

Barriers to Effective Communication II

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The barriers to effective communication also include cultural barriers, semantic barriers, gender barriers, and time constraints.
Cultural barriers:
Differences in values, beliefs, religion, knowledge, and tradition can significantly impact communication. Awareness of nonverbal cues is critical, especially when conversing with a patient from a different culture. What appears appropriate in one culture may be inappropriate in another.
Semantic barriers:
As a result of their tendency to use...
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Techniques of therapeutic communication I: Active Listening, Sharing Observations, Validation, and Using Touch01:15

Techniques of therapeutic communication I: Active Listening, Sharing Observations, Validation, and Using Touch

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The history of therapeutic communication can be traced back to Florence Nightingale, who emphasized the importance of developing trusting relationships with patients. She taught that the presence of nurses with patients results in therapeutic healing.
Therapeutic communication is not the same as social interaction. Social interaction has no goal or purpose and consists of casual information sharing, whereas therapeutic communication has a plan or purpose for the conversation. Therapeutic...
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Therapeutic Communication01:30

Therapeutic Communication

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Communication is a lifelong learning process. Through therapeutic communication, nurses can collect relevant assessment data, provide education and counseling, and interact during nursing interventions. Sending and receiving messages occur through verbal and nonverbal communication techniques and can happen separately or simultaneously.
Verbal communication depends on language or a prescribed way of using words so that people can share information effectively. The critical aspects of verbal...
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Related Experiment Video

Updated: Jan 9, 2026

Treatment Model for Young Patients with Psychogenic Erectile Dysfunction and Resultant Infertility
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Treatment Model for Young Patients with Psychogenic Erectile Dysfunction and Resultant Infertility

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Impact of Empathic Language in Preappointment Communications on Appointment No-Show Rates.

Adam B Furtado, Arpita Lal, Donal Murray

    Journal for Healthcare Quality : Official Publication of the National Association for Healthcare Quality
    |December 2, 2025
    PubMed
    Summary

    Empathic language in appointment reminder texts did not significantly improve patient attendance rates in a mental health setting. Further research is needed to explore factors influencing missed appointments.

    Keywords:
    appointment remindersattendanceempathic communicationempathyno show

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    Area of Science:

    • Health Services Research
    • Patient Engagement
    • Healthcare Communication

    Background:

    • Medical appointment no-shows disrupt patient care and burden healthcare providers.
    • Effective communication strategies are crucial for improving healthcare access and efficiency.

    Purpose of the Study:

    • To investigate if empathic language in pre-appointment text messages impacts patient attendance rates for virtual mental health intake appointments.
    • To assess the effectiveness of tailored communication in reducing appointment no-shows.

    Main Methods:

    • A study was conducted in a mental health treatment organization involving 419 patients scheduled for virtual intake appointments over 30 days.
    • Pre-appointment text messages with varying language styles were sent to patients.
    • Appointment attendance rates were tracked and analyzed.

    Main Results:

    • Adjusting the language in text message reminders to be more empathic did not result in a statistically significant change in appointment attendance.
    • Preliminary findings suggested potential gender-based differences in attendance, though limited by sample size.
    • The day of the scheduled appointment appeared to influence attendance rates.

    Conclusions:

    • Empathic language in text reminders may not be a primary driver for improving appointment attendance in this specific mental health context.
    • Further investigation is warranted to understand the nuances of patient no-shows, including potential demographic and scheduling factors.
    • Healthcare organizations should continue exploring communication strategies to optimize patient engagement and reduce appointment cancellations.