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Empowering Front-Line Decision Making Through Self-Service Analytics in the Electronic Patient Records System at

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  • 1Unity Health Toronto, Toronto, Canada.

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Summary
This summary is machine-generated.

Unity Health Toronto empowered staff with self-service analytics training in their Electronic Patient Record (EPR) system. This initiative significantly increased data access and improved decision-making, fostering a data-driven culture.

Keywords:
data empowermenthealthcare analyticsself-service analytics

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Area of Science:

  • Health Informatics
  • Data Analytics in Healthcare
  • Organizational Learning

Background:

  • Unity Health Toronto aimed to democratize data access within its Electronic Patient Record (EPR) system.
  • A need existed to reduce reliance on centralized analytics teams for data retrieval and analysis.

Purpose of the Study:

  • To implement a large-scale analytics education initiative to promote self-service analytics.
  • To foster a culture shift from data dependency to data empowerment among operational users.

Main Methods:

  • Provided comprehensive training on self-service reporting tools and pre-developed analytics dashboards.
  • Focused on user-centered design, governance, and capacity-building to embed analytics into daily operations.

Main Results:

  • Achieved a 150-fold increase in dashboard usage (from 90 to over 14,500 monthly views).
  • Developed a targeted and robust training program.
  • Observed improvements in data literacy and decision-making responsiveness.

Conclusions:

  • Self-service analytics, supported by user-centered design and capacity-building, is crucial for a Learning Health System.
  • The initiative successfully equipped front-line staff to access and act on clinical and operational data.
  • Embedding analytics promotes data empowerment and enhances organizational responsiveness.