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Transforming Dental Care Through Empathetic and Clear Communication: A Comprehensive Review and Implementation
Jasmine Cheuk Ying Ho1, Joanna Cheuk Yan Hui1, Hollis Haotian Chai1
1Faculty of Dentistry, University of Hong Kong, Hong Kong 852, China.
Dentistry Journal
|February 26, 2026
Summary
Effective dentist-patient communication is crucial for informed decisions and reduced anxiety. Key strategies include empathy, clear language, and technology integration for better dental care partnerships.
Area of Science:
- Dental communication
- Health psychology
Background:
- Effective dentist-patient communication is fundamental for optimal dental care.
- Clear communication empowers patients, reduces anxiety, and builds trust.
Purpose of the Study:
- To review and synthesize key strategies for effective dentist-patient communication.
- To outline actionable pillars for improving communication in dental practice.
Main Methods:
- A structured literature search of Medline was conducted.
- Relevant English-language publications on dentist-patient communication were selected and synthesized.
Main Results:
- Key strategies include active listening, empathy, patient-centered approaches, plain language, and visual aids.
- Technology integration (reminders, virtual consults) and cultural competency enhance interactions.
- Ten actionable pillars were identified, covering consultation, explanation, consent, education, anxiety management, follow-up, feedback, cultural sensitivity, non-verbal cues, and technology.
Conclusions:
- Prioritizing empathy, clarity, and adaptability transforms dental visits into collaborative partnerships.
- Effective communication enhances patient satisfaction, adherence, and redefines the standard of dental care.
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