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Updated: Mar 19, 2026
A Computerized Functional Skills Assessment and Training Program Targeting Technology Based Everyday Functional Skills
Published on: February 13, 2020
A professional skills and knowledge training programme enhances the communication confidence of registered veterinary
Basima Rashid1, Natasha Janke1, Basem Gohar1
1Department of Population Medicine, Ontario Veterinary College, University of Guelph, Guelph, Ontario, Canada.
Background:
Registered veterinary technologists/technicians (RVTs) are experiencing high rates of burnout, alongside reports of feeling underutilised and underappreciated, raising concerns regarding retention. The objective of this study was to assess the impact of a 5-day professional skills and knowledge training programme on RVTs' clinical communication confidence.
Methods:
Electronic surveys measured communication self-confidence prior to the professional skills and knowledge training, immediately after training and 2 months post-training. Open-ended questions asked participants' experience regarding the training programme. Communication self-confidence scores were compared using Friedman's test or repeated-measures ANOVA. Open-ended questions were analysed using manifest content analysis.
Results:
Out of 38 individuals enrolled, 29 (76.3%) completed all three surveys. Participants' communication self-confidence scores significantly increased by the 2-month follow-up survey compared to pre-programme and post-programme. Open-ended questions found: (1) positive perceptions of the programme immediately after training, and (2) differences in participants' perception of their job at 2 months post-training, based on opportunity to implement training upon returning to work.
Limitations:
This study may have been prone to selection bias and may not be representative of all RVTs.
Conclusion:
Dedicated professional skills and knowledge training can increase RVT communication self-confidence. A plan for implementation after returning to practice is important. Further research is needed to examine the impact of engaging RVTs in professional skills and knowledge training on professional and clinical outcomes.
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