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  1. Home
  3. Characterizing Negative Online Reviews In Hand Surgery.
  1. Home
  3. Characterizing Negative Online Reviews In Hand Surgery.

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Characterizing Negative Online Reviews in Hand Surgery.

Lawrence J Lin1, Eric Mai2, Rae Lan1

  • 1Department of Orthopedic Surgery, NYU School of Medicine, NYU Langone Health, New York, New York.

Journal of Wrist Surgery
|March 23, 2026

View abstract on PubMed

Summary
This summary is machine-generated.

Patient reviews on physician websites often focus on nonclinical issues. Hand surgeons should prioritize bedside manner and office efficiency to improve online ratings and patient satisfaction.

Keywords:
hand surgeon ratingsnegative ratingsone-star reviewonline reviewsphysician review websites

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Area of Science:

  • Orthopaedic Surgery
  • Patient Experience
  • Online Reputation Management

Background:

  • Physician review websites are readily accessible resources for patients seeking medical care.
  • Understanding patient dissatisfaction is crucial for healthcare providers.

Purpose of the Study:

  • To characterize negative online reviews of hand surgeons.
  • To identify factors contributing to low ratings on popular review platforms.

Main Methods:

  • A random sample of 500 hand surgeons from the American Academy of Orthopaedic Surgeons (AAOS) directory was selected.
  • One-star reviews from Healthgrades.com, Vitals.com, and RateMDs.com were analyzed.
  • Complaints were categorized into clinical and nonclinical factors.

Main Results:

  • 1,848 one-star reviews were analyzed.
  • Nonclinical complaints (73.6%) were more common than clinical complaints.
  • Bedside manner (53.8%) was the most frequent nonclinical complaint, followed by wait time (11.0%).
  • Unfavorable surgical outcomes (40.4%) were the most common clinical complaint.

Conclusions:

  • Nonclinical aspects of care, particularly bedside manner and wait times, significantly influence negative online reviews for hand surgeons.
  • Addressing nonclinical factors is essential for improving surgeon reputation and patient satisfaction.